Frequently Asked Questions about the Syrve Dashboard Mobile App

Can I view open orders in Syrve Dashboard?

Not at the moment. The app only works with data from Syrve OLAP reports.

How many devices can be connected simultaneously?

One Syrve Dashboard license includes 9 simultaneous connections to Syrve. There can be more devices in total, but only 9 can work at the same time.

Can I connect multiple Syrve servers in Syrve Dashboard?

Yes, add a new server in the connection list.

What licenses are required to use Syrve Dashboard?

  • Syrve Dashboard RMS – License for a single restaurant on Syrve RMS.
  • Syrve Dashboard Chain 5 Rest – License for a restaurant chain of 5 locations.
  • Syrve Dashboard Chain 10 Rest – License for a restaurant chain of 10 locations.
  • Syrve Dashboard Chain 50 Rest – License for a restaurant chain of 50 locations.
  • Syrve Dashboard Telegram Extension – License for a Telegram bot, includes up to 3 accounts/groups.
  • Syrve Dashboard macOS Extension – License for macOS, includes up to 3 devices.

Licenses can be combined.

Which devices support Syrve Dashboard?

The Syrve Dashboard app is available for iOS and Android.

Why are not all points of sale shown in the list?

If it’s a new point of sale and Syrve Dashboard has been used before, update reference in settings. The application will restart and new data will appear, provided that there are already sales at the new points of sale on the Syrve server.

If it’s not a new outlet, check the cash shifts in Syrve Office or Syrve Web. By default, the app takes data for the last 7 days. Increase the “Number of Days” parameter in the connection settings (e.g., to 30) and update reference.

Also, check if the outlet is assigned in the user account’s “Subdivision” field.
If everything is correct, check if the Syrve Dashboard license allows showing all point of sales.

Opened a new restaurant, but it doesn’t appear in filters?

In Syrve Dashboard settings, tap UPDATE REFERENCE.

The app doesn’t show current day data. What to do?

  • First, check if data is visible in Syrve Office. If not, check the cash terminal’s connection to the server.
  • If data exists in Syrve Office but shows as zero in the app — update reference in settings.
  • If outlet names were changed in Syrve Office, reconfigure the filters in each KPI after directory update.

No connection to the server. What to do?

Check Syrve server availability and internet connection on your device.

Where can I find field descriptions for Syrve Dashboard reports?

The app works with Syrve OLAP reports. Field descriptions are available on Syrve Knowledge Base

At first launch, the app loads slowly and times out. What to do?

On large databases, reduce the “Number of Days” parameter in the connection settings (e.g., to 1) before synchronization.

What permissions are needed for Syrve Dashboard?

  • B_CASR – View sales reports
  • B_VOTR – View OLAP transaction reports
  • B_RPT – View reports

If only B_RPT is granted, the app will run in stock-view mode.

What is “Night Mode” for?

It adjusts report times for 24/7 venues to display today/yesterday correctly during night hours. Example: set offset to 5 hours.

How to set points of sale visibility for different users?

In Syrve Office → Syrve Chain, assign the needed “Subdivisions” for each user. Then, update reference in Syrve Dashboard.

Why did closed points of sales disappear from Syrve Dashboard?

By default, the app uses 7 days of sales data. Increase the “Number of Days” parameter or wait for new sales.

How to check licenses on the Syrve server?

Required licenses:

  • Syrve Dashboard RMS
  • Syrve Dashboard Chain 5/10/50 Rest
  • Rest API license (included in main licenses)

Check in Syrve Office or via REST requests:

http://ip:port/resto/api/licence/info?moduleId=002000060600  # RMS
http://ip:port/resto/api/licence/info?moduleId=002000140600  # 5 Rest
http://ip:port/resto/api/licence/info?moduleId=002000150600  # 10 Rest
http://ip:port/resto/api/licence/info?moduleId=002000160600  # 50 Rest
http://ip:port/resto/api/licence/info?moduleId=20013202      # OLAP Extension
http://ip:port/resto/api/licence/info?moduleId=0020038106    # Telegram Extension
http://ip:port/resto/api/licence/info?moduleId=0020038206    # macOS Extension
http://ip:port/resto/api/licence/info?moduleId=2000          # Rest API

Do I need a separate license for Android?

No. Syrve Dashboard licenses are valid for both iOS and Android.